Terms of Service
Last updated: 13/01/2026
- Who we are
These Terms of Service (the “Terms”) apply to services provided by Punto Aparte BV, trading as “Punto Aparte Kids”, with registered office at Elfenbergstraat, Kuringen, Belgium, and registered under company number 0783.269.753 (the “Provider”, “we”, “us”). You can contact us via info@puntoapartekids.eu. - Scope
2.1 These Terms apply to all quotations, bookings and services delivered by Punto Aparte Kids, including, without limitation, children’s entertainment and event services such as face painting, airbrush and glitter tattoos, balloon art (balloon sculptures), as well as any balloon décor/installations and related on-site animation services where offered (the “Services”).
2.2 If we agree specific conditions in writing (e.g., in a quotation, booking confirmation, or signed offer), those specific conditions prevail over these Terms for that booking only.
2.3 The person or entity placing the booking is the “Client” (“you”). If you book for a third party or an event organiser, you confirm you have the authority to bind them. - Booking acceptance and binding agreement
3.1 Our quotation is an invitation to contract and does not, by itself, create a binding agreement.
3.2 A booking becomes binding only when:
(i) you accept our quotation and confirm your agreement with these Terms in writing;
(ii) we confirm the booking in writing; and
(iii) where applicable, we receive the required deposit by the stated deadline.
3.3 If you propose your own terms and they conflict with ours, we may refuse the booking unless the applicable terms are agreed in writing. - Prices
4.1 Prices are those stated in our quotation/booking confirmation and are in euros (EUR).
(a) For individual Clients acting as consumers (B2C), prices are VAT included (“VAT incl.”).
(b) For legal persons and Clients acting in a professional capacity (B2B), prices are VAT excluded (“VAT excl.”), unless explicitly stated otherwise in writing.
4.2 The applicable prices and any travel-related charges for a specific booking are those stated in the quotation/booking confirmation.
4.3 Unless explicitly included, additional costs may be charged where applicable and agreed in advance, such as parking/tolls, special materials, venue access fees, last-minute schedule changes, and waiting time caused by the Client, guests, the venue, or event organisation. - Minimum booking duration
5.1 Unless explicitly agreed otherwise in writing, the minimum booking duration for on-site Services is two (2) hours. If the Client requests a shorter presence on site, the minimum fee for two (2) hours will still apply. - Travel costs
6.1 Included travel. For events within a total round-trip distance of up to 15 km (calculated from our operating base to the event location and back), travel costs and travel time are included in the service price, unless explicitly stated otherwise in writing.
6.2 Events beyond 15 km. For events exceeding 15 km round trip, travel costs are charged separately and calculated from the start of the journey. Where applicable, a travel time fee (“riding time”) may also apply.
6.3 Difficult access. Some venues may be time-consuming or difficult to reach (e.g., traffic restrictions, limited access routes, road works, long parking-to-venue walking distance, or waiting time for access), even if the kilometre distance is relatively low. Where such circumstances affect travel time, they will be taken into account when determining the actual travel time for invoicing purposes under section 6.4.
6.4 Estimates and final calculation. Any travel costs and any travel time fee stated in the quotation/booking confirmation are estimates based on the information and route conditions reasonably known at the time the quotation is issued. In practice, travel may be affected by unexpected road closures, road works, traffic restrictions, access limitations, extreme weather conditions, or other conditions outside our control. The final travel distance and travel time are determined on the day of the event, measured from the start of the journey, using a reasonable route to reach the venue safely and lawfully. Any travel costs and travel time fees will be calculated accordingly and invoiced based on the actual kilometres and actual travel time. Where a travel time fee applies, it is charged at a fixed mobility rate of EUR 15 per started 30 minutes, based on the actual travel time measured from the start of the journey. The travel time fee is capped at EUR 60 per booking, unless explicitly agreed otherwise in the quotation/booking confirmation.
6.5 Operating base. “Operating base” means our business address in Kuringen (Belgium), unless another starting point is explicitly agreed in writing for a specific booking. - Payment terms
7.1 Securing the booking. To secure the date and time, a deposit may be required. If a deposit applies, the amount and the payment deadline are stated in the quotation/booking confirmation. The booking is secured only once the deposit is received in full by the stated deadline. If the deposit is not received by the deadline, we may release the date and time to other clients and the booking request will be treated as withdrawn (and therefore not secured). In that case, no agreement will be considered to have been concluded and neither party may claim compensation or damages from the other in relation to the unconfirmed booking.
7.2 Balance and payment term. Unless stated otherwise in the quotation/booking confirmation or on the invoice, invoices are payable in full within thirty (30) calendar days from the invoice date. Payment must be made in full, including any VAT due.
7.3 Payment methods. Payment methods are those indicated in the quotation/booking confirmation and/or on the invoice and may include bank transfer and, where offered, an online payment method. - Late payment
8.1 If the Client is a consumer and does not pay on time, we will follow the mandatory Belgian rules on consumer debt recovery, including a first free reminder and a minimum legal waiting period before any compensation, interest or costs may be charged.
8.2 If the Client is a legal person or acts in a professional capacity and does not pay by the due date, the outstanding invoice amount will, by operation of law and without prejudice to our other rights, accrue late-payment interest at the statutory rate applicable to commercial transactions, calculated from the due date until full payment. In addition, we are entitled to a fixed compensation equal to 10% of the outstanding invoice amount, with a minimum of EUR 50. For each payment reminder, we may charge an administrative cost of EUR 20. We reserve the right to engage a third party (e.g., lawyer, bailiff or debt collection agency) to recover overdue amounts; any reasonable recovery costs may be charged to the Client in accordance with applicable law. If we do not (fully) enforce one or more of these amounts on a given occasion, this will not constitute a waiver of rights.
8.3 Statutory surcharges. Any additional surcharges or amounts that become due as a result of applicable statutory provisions or similar sanction mechanisms may be charged by way of a supplementary invoice. The payment and late-payment terms of this section apply equally to such supplementary invoices. - Your responsibilities at the event
9.1 Supervision. For children’s Services, the Client/event organiser remains responsible for supervising children at all times. We do not provide childcare.
9.2 Workspace and access. The Client undertakes to provide a safe and suitable workspace appropriate to the booked Service, which includes, but is not limited to, adequate lighting, shelter from rain/wind for outdoor events, a table and chairs where needed, sufficient space, and access to water and/or electricity where relevant. The Client also undertakes to ensure we can access the venue at the agreed time.
9.3 Queue and order. For face painting/airbrush/glitter Services, the Client undertakes to ensure reasonable queue control. If crowd pressure or unsafe behaviour arises, we may pause or stop the Service for safety.
9.4 Hygiene and allergies. The Client must inform us in advance of known allergies or sensitivities. We use professional products and hygiene practices; however, we cannot guarantee the absence of reactions in every case. We may refuse service to any child with visible infectious conditions, open wounds on the area to be treated, or where safe application is not possible.
9.5 Children under 3 years old. As a policy, we do not provide face painting, airbrush tattoos, glitter applications or similar cosmetic applications to children under three (3) years of age. This is a safety and comfort measure and applies regardless of parental consent. - Refusal, interruption or early termination for safety or cooperation reasons
10.1 We may refuse to provide (or may stop providing) Services if circumstances prevent safe and professional delivery (e.g., aggression, harassment, unsafe location, extreme overcrowding, inability to set up, serious hygiene risks).
10.2 If interruption/termination is caused by the Client, guests, the venue or circumstances under the Client’s control, the agreed fee remains payable (or pro rata, at our discretion, depending on what has been delivered). - Cancellation and rescheduling
11.1 Cancellation by the Client. If the Client cancels, a cancellation fee is due as compensation for the reserved time, preparation and loss of opportunity to accept another booking. The fee is calculated as a percentage of the total booking price (excluding any travel costs that were not yet incurred and excluding costs that can be avoided):
(i) More than 30 calendar days before the event date: 10%
(ii) 30 to 15 calendar days before the event date: 30%
(iii) 14 to 8 calendar days before the event date: 50%
(iv) 7 to 3 calendar days before the event date: 75%
(v) 2 calendar days (48 hours) or less before the event date, or no-show: 100%
11.2 Deposit and settlement. If a deposit was paid, it is credited against the cancellation fee:
(i) If the deposit is lower than the cancellation fee, the Client remains liable for the difference.
(ii) If the deposit is higher than the cancellation fee, we refund the difference within a reasonable period after cancellation, using the original payment method where possible.
11.3 Non-recoverable, booking-specific costs. If we have already incurred non-recoverable costs specifically for the booking (for example: booking-specific materials ordered, bespoke items, or other third-party costs that cannot be cancelled without charge), those costs remain payable in addition to the cancellation fee, but only to the extent we can evidence them and only where they are reasonable and directly linked to the booking.
11.4 Rescheduling by the Client. If the Client requests a reschedule, we will try to accommodate it, subject to availability:
(i) One reschedule request made more than 14 calendar days before the event date may be accepted without an administration fee.
(ii) Reschedule requests within 14 days may be treated as a cancellation and a new booking, unless we can rebook the original slot. In that case, the cancellation fee may be reduced accordingly.
(iii) Any price differences (e.g., peak dates, additional time, changed scope) will be confirmed in writing.
11.5 Cancellation by us. If we cancel without force majeure and cannot offer a suitable replacement, the Client is entitled to (at the Client’s choice) either:
(i) a full refund of all amounts paid for Services not delivered; or
(ii) a new date of similar value, subject to availability.
This does not affect mandatory consumer rights.
11.6 Force majeure. If a cancellation or non-performance is caused by force majeure (see section 13), no party is liable for damages for the non-performance. Where possible, we will propose rescheduling. If rescheduling is not feasible, we will refund amounts paid for Services not delivered, minus any non-recoverable booking-specific costs as described in section 11.3 (if applicable and evidenced). - Right of withdrawal
12.1 Where the Services are booked for a specific date or period of performance, the consumer does not have a right of withdrawal for those Services insofar as they qualify as leisure services within the meaning of Book VI of the Belgian Code of Economic Law. In that case, the cancellation and rescheduling conditions set out in section 11 apply.
12.2 If, exceptionally, Services are not tied to a specific date or period of performance, any applicable withdrawal right and its practical modalities will be confirmed in the quotation/booking confirmation. - Photos, recordings and image use
13.1 Recording by the Client. The Client may take photos/videos for private use, unless the venue rules prohibit it. The Client remains responsible for complying with applicable law when recording and/or sharing images, including obtaining any required permissions from the persons portrayed and, where children are identifiable, from their parent(s) or legal guardian(s). Any publication or sharing outside a private circle may require prior permission from the person portrayed (or their legal representative).
13.2 Recording and use by us. We may take photos/videos during the event only (i) where necessary for the performance of the Services (e.g., operational or evidential purposes) and/or (ii) for portfolio/website/social media purposes, but in the latter case only with prior, explicit consent. Where identifiable images of children are concerned, such consent must be obtained from the parent(s) or legal guardian(s) and, where appropriate, the child’s own agreement will be sought in an age-appropriate manner. Consent may be withdrawn at any time for future use, in accordance with our Privacy Policy; withdrawal does not affect processing that already took place on a valid legal basis. - Intellectual property
14.1 Website and materials. All content on our website (including texts, photographs, visuals, logos and layout) and all materials we use or provide in the context of the Services (including designs, formats, templates and know-how) remain our intellectual property or that of our licensors.
14.2 Limited permission. Unless we agree otherwise in writing, the Client may use our content or materials only to the extent necessary for the normal and intended use of the Services. Any reproduction, publication, resale, commercial use or redistribution (including online use) requires our prior written consent.
14.3 Client-provided materials. If the Client provides images, logos, texts or other content for use in connection with the Services, the Client confirms that the Client has the right to use and share such materials and that this does not infringe third-party rights. The Client remains responsible for any claims arising from client-provided materials. - Liability
15.1 We are liable only for direct damage that is the proven result of a fault attributable to us, within the limits of mandatory law.
15.2 To the maximum extent permitted by law, we are not liable for indirect or consequential loss (including loss of profit, revenue, opportunity, or reputational damage) or for damage caused by the Client, guests, the venue, or other suppliers, including lack of supervision of children and unsafe or unsuitable venue conditions.
15.3 To the maximum extent permitted by law, our total liability for any claim relating to a specific booking is limited to the total service price for that booking (excluding travel costs and expenses).
15.4 Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted under Belgian law (including intent or gross negligence where relevant), and nothing affects mandatory consumer rights or the rules on unfair terms. - Privacy and cookies
We process personal data in accordance with our Privacy Policy and Cookie Policy available on our website. - Miscellaneous
17.1 These Terms are made available in English. Where required or appropriate, we may also provide a Dutch and/or French version. In case of discrepancies, the version explicitly accepted by the Client for the booking applies.
17.2 If any clause under these Terms is declared invalid or unenforceable, the remaining clauses remain in force.
17.3 We may update these Terms for future bookings. The version applicable to the booking is the version made available to the Client before the booking became binding. - Complaints
If the Client has a complaint, the Client should contact us as soon as possible and, in any event, within a reasonable period after the event, describing the issue and (where relevant) providing supporting information. We aim to respond within a reasonable time and to resolve issues amicably. - Applicable law and competent courts
These Terms are governed by Belgian law. If the Client is a legal person or acts in a professional capacity, any dispute will fall under the exclusive jurisdiction of the courts of Antwerp, Hasselt division, unless mandatory law provides otherwise. If the Client is an individual acting as a consumer, the Client benefits from the mandatory jurisdiction rules that apply to consumers.
